Complete IT & Network Annual Maintenance Contracts under one SLA
From desktop PCs and servers to switches, fiber routes and LIUs — Next Gen Networks keeps your entire IT infrastructure running with documented SLAs, certified engineers and genuine spares from our own stock.
One AMC for your complete IT infrastructure
Desktops to data centre — we maintain both the endpoints your teams work on and the network that connects them.
Desktop PCs & Laptops
Preventive cleaning, OS & driver updates, hardware diagnostics, part replacement and data-safe repairs for office endpoints.
Servers & Storage
Health monitoring, firmware & patch management, RAID and backup checks, thermal audits and rapid part replacement for rack & tower servers.
Switches, Routers & Firewalls
Configuration backups, firmware updates, port diagnostics and standby replacement support for L2/L3 switches, routers and security appliances.
Fiber Routes, LIUs & Cabling
OTDR testing, fusion splicing, OFC fault restoration, LIU/ODF maintenance, patch management and structured cabling audits.
Optical Transceivers
DDM monitoring, optical power measurement and like-for-like replacement of SFP, SFP+, QSFP+ and QSFP28 modules from ready stock.
UPS & Peripherals
UPS health checks and battery replacement coordination, printers, scanners and media converters — including industrial PROFINET / Profibus links.
Actively serving government departments across Delhi
Our AMC contracts are running today in multiple Delhi government offices — where uptime, documentation and compliance are non-negotiable. We understand how government IT works: tender-grade documentation, GeM procurement norms, asset registers, and engineers who are verified and disciplined on-site.
- Tender & GeM-compliant proposals, work orders and invoicing
- Police-verified, ID-carded engineers for secure premises
- Asset tagging, registers and audit-ready service documentation
- Call-logging registers maintained at site, signed by department staff
- Genuine, billable spares with warranty — no grey-market parts
Our government AMC track record
Client names available on request with reference letters, subject to department permissions.
Choose the cover that fits your organisation
Every plan includes scheduled preventive maintenance, a dedicated service coordinator, and a written service report after each visit.
Standard AMC
Non-comprehensive — labour & expertise, spares billed at contracted rates
- 2 preventive maintenance visits / year
- PCs, laptops & printers covered
- Unlimited remote & phone support
- On-site fault attendance, next business day
- Quarterly health & asset report
Comprehensive AMC
Labour + spares included for covered equipment
- 4 preventive maintenance visits / year
- PCs, servers, switches, fiber & LIUs covered
- Spares included — RAM, HDD/SSD, SMPS, SFPs, patch cords
- Standby unit provided during repairs
- OTDR testing & fusion splicing included
- Asset register + half-yearly test reports
- Priority helpdesk with escalation matrix
Mission-Critical 24×7
For data centres, control rooms, BFSI & sensitive govt. sites
- Everything in Comprehensive
- 24×7 fault reporting & on-call engineers
- On-site spares kit kept at your premises
- Resident / dedicated engineer option
- Uptime commitment with penalty clause
- Monthly review meetings & MIS reporting
Response times we put in writing
Indicative SLA matrix — final terms are documented per contract and site location.
| Severity | Example | Response (Delhi NCR) | Restoration Target |
|---|---|---|---|
| S1 — Critical | Server down, core switch failure, main fiber route cut | 2–4 hours | Same day |
| S2 — Major | Degraded link, failed SFP, multiple PCs down in a section | 4–8 hours | Within 24 hours |
| S3 — Minor | Single PC/printer fault, patch cord damage, one node down | Next business day | Within 48 hours |
| S4 — Request | Moves, adds & changes, re-labelling, new user setup | Scheduled | As agreed |
From site survey to signed AMC in under two weeks
A methodical, documented onboarding — the way government and enterprise procurement expects it.
Site Survey & Asset Audit
Our engineers record every PC, server, switch, LIU and fiber route, and tag assets with a documented health baseline.
Scope & Proposal
You receive an itemised asset list, recommended plan, SLA terms and a transparent, tender-ready commercial proposal.
Contract & Onboarding
AMC is signed, your service coordinator is assigned, escalation matrix is shared and PM visits are scheduled.
Maintain, Report, Review
Preventive visits, on-call repairs, signed service reports and periodic review meetings keep everything audited and up.
Maintained by the people who supply the hardware
Genuine spares, in stock
Ready inventory of SFP/QSFP modules, switches, RAM, drives and patch cords — no weeks-long wait for parts.
Multi-brand expertise
Cisco, Dell, HPE, Aruba, Juniper, Fortinet, Finisar and compatible optics — one contract, every brand covered.
Own test equipment
In-house fusion splicers, OTDRs and optical power meters mean faster restoration without third-party dependency.
Audit-ready documentation
Asset registers, signed service reports and periodic test results — built for government audits and ISO reviews.
Government-proven processes
Active AMCs in Delhi govt. departments — we already work to the standards public sector demands.
Delhi NCR base, pan-India reach
Rapid response across Delhi NCR with AMC coverage available for multi-city and multi-site networks.
Equipment brands we maintain & supply
Request your AMC proposal
Share a few details about your setup and our team will respond within one business day with a site-survey slot and an indicative proposal. Government departments can also forward tender / GeM bid documents directly.
- +91-7827955775
- sales@nextgennetworks.in
- WeWork Eldeco Centre, Block A, Shivalik Colony, New Delhi
- nextgennetworks.in
AMC Enquiry
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